Service PortalTICKET SUBMISSION

Submit a Service Ticket

Complete all required fields to ensure your request is routed to the right technician. Response times depend on priority level selected.

Contact Information

First Name *

Last Name *

Company / Organization

Email Address *

Phone Number

Site / Location

Video Conferencing

Primary VC Platform

VC Hardware Manufacturer

VC Issue Type

Issue Description

Ticket Subject *

Detailed Description *

When did the issue begin?

Issue Frequency

Priority Level

Priority determines SLA response time. Please select accurately — misclassification may delay response.

Low

Non-urgent, cosmetic

Medium

Some impact, workaround exists

High

Affecting meetings, no workaround

Critical

Total failure, exec event blocked

Attachments

Have photos, screenshots, or logs?

Email them to avsupport@calloneonline.com with your ticket number after submitting.